SMS Privacy Policy

At Blinds Brothers, we respect your privacy and are committed to protecting the information you share with us. This SMS Privacy Policy explains how we collect, use, store, and protect information related to text message communications, including SMS and MMS messages.

1. Information We May Collect

When you sign up to receive text messages from Blinds Brothers or communicate with us by SMS, we may collect certain information, including:

• Your mobile phone number
• Your name, if provided
• Details you share through text message replies
• Message activity information, such as delivery status, timestamps, and interaction history
• Information related to your appointment, estimate, service request, or customer inquiry

2. How We Collect SMS Information

We may collect SMS-related information when you:

• Submit your phone number through a website form
• Request an estimate, consultation, appointment, or service
• Contact our team by text message
• Opt in to receive updates through a form, purchase process, registration process, or other communication channel
• Reply to messages sent by Blinds Brothers

3. How We Use SMS Information

Blinds Brothers may use SMS information to:

• Send appointment reminders and scheduling updates
• Provide estimate, order, service, or installation-related updates
• Respond to questions, requests, or customer support needs
• Share information about products or services you requested
• Send promotional or marketing messages when you have provided consent
• Monitor message delivery and improve communication with customers

Message frequency may vary based on your communication with Blinds Brothers. Message and data rates may apply depending on your mobile carrier and plan.

4. Sharing of SMS Information

Blinds Brothers does not sell, rent, trade, or share SMS opt-in information or phone numbers with third parties for their own marketing purposes.

We may share SMS-related information with trusted service providers that help us manage and deliver text message communications. These may include SMS service providers, phone carriers, customer support tools, scheduling platforms, or other vendors that support our business operations.

These providers are only permitted to use the information as needed to provide services on behalf of Blinds Brothers and are expected to keep the information confidential and secure.

5. Your Choices and Opt-Out Rights

You may opt out of receiving text messages from Blinds Brothers at any time by replying STOP to any SMS message.

After you opt out, you may receive one final confirmation message letting you know that you have been unsubscribed. After that, you will no longer receive SMS messages from Blinds Brothers unless you choose to opt in again.

For help, you may reply HELP to a text message or contact us directly at 682-727-0044.

6. Accessing or Deleting SMS Information

If you would like to request access to your SMS-related information or ask that it be deleted, please contact Blinds Brothers using the contact information listed below.

We will review and respond to requests in accordance with applicable laws and business recordkeeping requirements.

7. Data Security and Retention

Blinds Brothers uses reasonable safeguards to help protect personal information collected through SMS communications.

We retain SMS-related information only for as long as needed to support the purposes described in this policy, maintain business records, resolve disputes, comply with legal obligations, and improve our communication process.

8. Changes to This SMS Privacy Policy

Blinds Brothers may update this SMS Privacy Policy from time to time. If changes are made, the updated policy will be posted on this page.

Your continued use of our SMS communications after changes are posted means you accept the updated policy.

9. Contact Us

If you have questions about this SMS Privacy Policy or how your SMS information is handled, you may contact us at:

Blinds Brothers
535 S. Nolen Drive Ste 200
Southlake, TX 76092
Phone: 682-727-0044